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Scentsy, Inc. Privacy Policy Notice


Scentsy, Inc., a company incorporated under the laws of the State of Idaho, U.S.A., understands the importance of privacy of individuals (referred to as “users” and “you”). Scentsy also maintains websites for several affiliate companies and brands, including the following: Scentsy New Zealand, ULC; Scentsy Pty; Scentsy de Mexico S de RL de CV; Scentsy Canada Enterprises, ULC; Scentsy, B.V.; and Scentsy GB, PTY Ltd. (Scentsy, Inc.) and all the foregoing affiliate companies referred to collectively herein as “Scentsy,” “we,” “us” and “our”). This privacy notice outlines the personal information Scentsy may collect and how Scentsy uses and discloses that information. Scentsy is committed to protecting your personal information.

Information collection and types of data

Scentsy may collect two different types of information: Personally Identifiable Information (PII) and Non-Personally Identifiable Information (Non-PII). PII is information that identifies you as an individual — for example, your name, address, telephone number, email address, credit card information, billing address and shipping information. Non-PII is aggregated information, demographic information, IP addresses, user behavior data from web interaction metrics tools, and any other information that does not reveal your specific identity.

Scentsy may also collect PII about you from, among other places: information you provide directly to us, information regarding the services that Scentsy currently provides or has previously provided to you, information Scentsy receives from our affiliated entities or third parties relating to the establishment of our relationship or the provision of services to you.

This information can be received in any manner, including in-person discussions, telephone conversations and electronic or other written communications.

During the Independent Consultant enrollment process, or while purchasing product on Scentsy-maintained websites, Scentsy may collect PII about you that may be considered sensitive. Scentsy will never share your data with third parties other than our agents.

Cookies, analytics and your choice

We may collect information about your general internet usage with a cookie file, which is stored automatically on the hard drive of your computer or on mobile devices. Cookies contain information that is transferred to your device’s hard drive. Cookies help us improve our site and deliver better and more personalized service. They enable us to estimate our audience size and usage patterns, to store information about your preferences (which allows us to customize our site according to your individual interests), to speed up your searches and to recognize you when you return to our site. You may refuse to accept cookies by selecting that specific setting on your Web browser. If you select this setting, you may be unable to access certain parts of our site. Unless you have set your browser to refuse cookies, our system will install cookies when you visit our site.

Some Consultants use Google Analytics tools on their Personal Website (“PWS”) extensions of Consultants use these tools for measurement services, to better target advertisements, for marketing purposes and to improve the performance of their PWS. Scentsy and its Consultants use cookies, Google Analytics tools and other similar technologies to help us to determine which advertisements users have seen, how many times users have seen a particular advertisement, and on which sites a particular advertisement appeared. For more information about how Google uses information it gathers, click here.

Purposes of processing/information use

Scentsy may collect PII about you to establish or maintain our relationship with you, respond to your inquiries, provide you with services you have requested, keep you informed of services we think may be of interest to you, personalize your experience with us and other reasons.

Without PII, Scentsy may be unable to provide you with the services you have requested.

Disclosure of information to third parties/government access

Scentsy does not sell or lease PII about you to others.

Scentsy may share PII about you with others as permitted by contractual agreement or as required by law, such as our affiliates, third parties in connection with the provision of services to you, government entities and regulatory bodies, and those with whom you have requested us to share information.

Unless restricted by law, regulation, contract or professional standards, Scentsy may transfer PII about you outside of the United States to other countries for the purposes described in this privacy notice.

Scentsy will not share PII about you with an unaffiliated third party who is not performing services for us without first obtaining your permission, except if such sharing is otherwise permitted by this privacy notice.

Scentsy will provide PII about you to the following types of third parties for the associated reasons:

  • Carriers: Scentsy will provide your name and address to companies which provide a delivery service between Scentsy and its customers as a means of delivering our products to you as quickly as possible.
  • Financial institutions: Scentsy will provide financial institutions with your payment information, name, address and phone number to process any orders placed by you and complete payment of the transaction to Scentsy.
  • Logistics: Scentsy will provide your name, address and phone number to those entities or people within our network of distribution to process and ship your orders with speed and accuracy.

Scentsy requires third parties who perform services for us to agree to treat your PII confidentially and securely. Prior to collection of your PII, any such third parties are required to sign a service agreement, which includes the privacy policy outlined here. Note that this statement does not address the privacy practices or polices of our Independent Consultants. However, Scentsy Independent Consultants agree, as specified in our Policies and Procedures, to comply with all applicable privacy laws and regulations.

In certain situations, we may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. Notwithstanding any other provision of this notice or the Terms and Conditions of Use to the contrary, we reserve the right to disclose and use your PII if we belie